Legal policy
Terms and Conditions of Service & General Carriage Contract
1. Introduction & Binding Nature
These Terms and Conditions, together with the General Carriage Contract, Privacy Policy, rate schedules, service commitments, and referenced policies, form the agreement between you and BebaSwift Limited. By accessing the app, registering, placing an order, using dashboards, APIs, PDA scanning terminals, payment systems, or related services, you agree to be bound by these terms.
2. Definitions
- Platform: The BebaSwift ecosystem, including Sender App, Rider App, merchant dashboard, tracking portal, APIs, PDA terminals, proof-of-delivery systems, payment gateways, analytics tools, servers, and supporting infrastructure.
- Consignment / Parcel / Shipment: Any physical item tendered for collection, transport, temporary storage where applicable, and final delivery.
- Employee Rider: A trained and authorised BebaSwift rider performing deliveries with company equipment and operational procedures.
- Service: Logistics, courier, transportation, tracking, proof-of-delivery, payment facilitation, returns, support, and ancillary services.
3. Scope of Services & Operational Model
BebaSwift provides on-demand same-day deliveries, next-day deliveries, scheduled deliveries, time-sensitive dispatch, bulk corporate shipments, e-commerce fulfilment, reverse logistics, inter-city transportation where available, and special handling for qualifying shipments.
Delivery times shown on the platform are estimates. Actual delivery may be affected by traffic, weather, road closures, public holidays, recipient availability, security issues, or other events beyond reasonable control.
4. User Registration, KYC & Corporate Onboarding
Users must maintain accurate and complete account information and protect account credentials, transaction PINs, and API keys. Corporate and merchant accounts may require company registration documents, KRA PIN, tax compliance documents, authorised signatories, and compliance approval before enterprise features are activated.
5. Packaging Standards & Weight Limits
Senders are responsible for securely packaging, sealing, and labelling consignments with accurate pickup and delivery information. BebaSwift riders may inspect parcels for safety, legal compliance, or suspicious contents.
| Category | Maximum Dimensions | Maximum Weight | Common Uses |
|---|---|---|---|
| Small | 30 x 20 x 10 cm | 2 kg | Documents, phones, clothing |
| Medium | 50 x 40 x 30 cm | 10 kg | E-commerce parcels, groceries, books |
| Large | 80 x 60 x 50 cm | 25 kg | Electronics, small household items |
| Extra Large | 120 x 80 x 80 cm | 50 kg | Bulk orders, prior approval required |
6. Prohibited Items & Sender Indemnity
Prohibited items include illegal narcotics, firearms, ammunition, explosives, flammable materials, large undeclared cash, live animals, unsupported perishables, counterfeit goods, pirated materials, hazardous chemicals, and items prohibited by Kenyan law.
7. Payment, Delivery Attempts, Liability & Claims
Delivery charges may be calculated based on distance, parcel size, weight, time of day, demand, and surcharges. Accepted payment methods may include M-Pesa, BebaSwift Wallet, and corporate invoicing for approved clients.
Recipients may be required to present identification, provide OTP verification, sign electronically, or permit proof-of-delivery capture. Failed deliveries may trigger waiting charges, second attempts, storage fees, or return-to-sender procedures.
| Parcel Type | Maximum Liability |
|---|---|
| Standard Parcels | KSh 8,000 |
| Declared High-Value | Up to KSh 120,000 |
8. Data Protection, IP, Suspension & Disputes
BebaSwift processes personal data under Kenyan data protection law for operational, compliance, fraud prevention, support, analytics, invoicing, taxation, insurance, and service improvement purposes. Platform intellectual property remains the property of BebaSwift Limited or its licensors.
BebaSwift may suspend, restrict, investigate, or terminate accounts where fraud, illegal activity, payment abuse, compliance risk, harassment, or breach of terms is suspected. Disputes should first be escalated through support and may be referred to confidential arbitration seated in Nairobi under the Arbitration Act.
9. Contact Information
Complaints, claims, legal notices, compliance concerns, and escalation requests may be sent to support@bebaswift.co.ke, legal@bebaswift.co.ke, or +254207650000.